Mygame88 Privacy Policy – Our Commitment to Protecting Players' Personal Data

1Privacy Policy Introduction & Scope

This Privacy Policy is issued by mygame88 ("we", "our platform") and applies to all individuals who use our services ("you", "player"). As the data controller, mygame88 is responsible for ensuring that your personal data is collected, processed, and stored in a secure, lawful, and fair manner in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By using the mygame88 platform — whether via the website, mobile app, or any related service — you agree to the collection and use of your personal information as described in this policy. This consent is considered given at the time of your mygame88 account registration.

If you do not agree with any aspect of this Privacy Policy, please discontinue use of the mygame88 platform and contact us to safely close your account.

2Types of Personal Data We Collect

Mygame88 collects personal data through several means — directly from you during registration, automatically during platform use, and in some cases, from trusted third parties. Below is a full breakdown of the data we collect:

3How mygame88 Uses Your Personal Data

The personal data we collect is used solely for the following purposes, and nothing beyond that:

• Service Provision: To create and manage your mygame88 account, process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and other local payment methods, and to enable you to enjoy all platform services.
• Identity Verification (KYC): To verify your identity as part of our obligations under anti-money laundering (AML) laws and Know Your Customer (KYC) requirements.
• Service Communications: To send important notifications relating to your account, transactions, changes to terms, and security information. These communications cannot be unsubscribed from as they are essential to your account's operation.
• Marketing Communications: To send you bonus offers, promotions, and mygame88 platform news that may be of interest to you — provided you have given your consent to receive such communications. You may unsubscribe from marketing emails at any time.
• Platform Improvement: To analyse aggregated usage patterns in order to improve the user experience, introduce new features, and ensure the platform runs smoothly.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other security threats.
• Legal Compliance: To fulfil legal and regulatory obligations related to mygame88's operation as a licensed gambling platform.

4Data Sharing with Third Parties

Mygame88 do not sell your personal data to any third party for their own commercial purposes. However, to deliver our full range of services to you, we may need to share certain data with selected third parties in the following circumstances:

• Payment Providers: Transaction information required for payment processing is shared with local Malaysian payment providers (such as payment gateway providers supporting TnG, GrabPay, DuitNow, and others) to securely process your deposits and withdrawals.
• Technology Service Providers: Audited server hosting providers, cybersecurity services, and gaming software providers — all bound by strict confidentiality agreements with mygame88.
• Legal Authorities: mygame88 will disclose personal data where required by a court order, directive from a Malaysian government authority, or in the course of investigations into money laundering and other unlawful activities.
• Identity Verification Services: Minimum information required for KYC verification may be shared with licensed third-party identity verification services.

5mygame88 Data Security Measures

Mygame88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or inadvertent disclosure:

• Data Encryption: All data transmitted between your device and mygame88's servers is protected by the latest TLS (Transport Layer Security) encryption protocol with 256-bit encryption.
• Access Control: Access to player personal data among mygame88's internal staff is restricted on a strict need-to-know basis, with detailed audit logs maintained.
• Two-Factor Authentication (2FA): mygame88 offers and encourages the use of two-factor authentication for all player accounts as an added layer of security.
• Continuous Monitoring: Our security systems are monitored around the clock, 24 hours a day, 7 days a week, to detect any suspicious or unusual activity.
• Regular Security Audits: mygame88 undergoes periodic independent security audits conducted by accredited third-party cybersecurity firms.

While mygame88 takes all reasonable steps to protect your data, no system is 100% foolproof. You also play an important role in keeping your account secure by maintaining a strong password and never sharing your login credentials with anyone.

6Your Rights as a Data Subject

Under Malaysia's PDPA 2010 and mygame88's Privacy Policy, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the mygame88 Privacy team by email at privacy@mygame88.app or via Live Chat. We will process your request within 14 business days.

7Cookie Policy

Mygame88 uses cookies – small text files stored on your device – to enhance your experience on our platform. The following are the types of cookies we use:

You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain features of the mygame88 platform.

8Data Retention Period

Mygame88 retains your personal data for as long as necessary for the purposes set out in this policy, or as required by law. The following is a general guide to our retention periods:

• Active Account Data: Retained for the duration your mygame88 account remains active.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements.
• KYC Records: Retained for a minimum of 5 years following account closure in accordance with Malaysia's AML requirements.
• Log & Technical Data: Retained for 12 months before being automatically deleted.
• Support Communication Records: Retained for 2 years for reference and quality improvement purposes.

9Children's Privacy

Mygame88 services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to:

• Deleting the account in question immediately.
• Deleting all personal data associated with that individual.
• Returning any remaining balance in the account to the original payment method.

If you have reason to believe that an individual under the age of 18 has registered on mygame88, please contact us immediately at privacy@mygame88.app.

10Changes to This Privacy Policy

Mygame88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. The "Updated" date at the top of this document will always reflect the latest version.

When we make significant changes to this Privacy Policy, we will:

• Display a clear notification within the mygame88 platform when you log in.
• Sending notification emails to your registered address.
• For particularly material changes, we may require your renewed consent before you can continue using the platform.

Your continued use of the mygame88 platform after any changes are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11Contact Our Privacy Officer

For any enquiries, requests, or complaints regarding this Privacy Policy or the handling of your personal data by mygame88, please contact our Data Protection Officer (DPO) through the following channels:

• Privacy-Specific Email: privacy@mygame88.app
• General Support Email: support@mygame88.app
• Live Chat: Available 24/7 within the mygame88 platform

We are committed to responding to all privacy-related enquiries within 14 business days. For complaints that cannot be resolved through our internal channels, you have the right to refer your case to the Department of Personal Data Protection Malaysia.